Privacy Policy

Last updated: 16 April 2026

HelpSurf Ltd ("HelpSurf", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website helpsurf.com (the "Site"). Please read this policy carefully.

1. Who We Are

HelpSurf Ltd is a company registered in England and Wales. Our registered address is:

HelpSurf Ltd
Johnson Building, Johnson Gardens
77 Hatton Garden
London, EC1N 8JS
United Kingdom

For the purposes of UK GDPR and the Data Protection Act 2018, HelpSurf Ltd is the data controller of your personal data. Contact us at privacy@helpsurf.com for any data-related queries.

2. Information We Collect

We may collect and process the following types of information:

Usage data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and other diagnostic data — collected automatically via analytics tools.
Cookie data: Information stored in cookies placed on your device. See our Cookie Policy for full details.
Contact form data: Name, email address, and message content when you contact us via our contact form.
Newsletter data: Email address and name if you subscribe to our newsletter (where applicable).

We do not collect sensitive personal data (such as health information, financial account details, or biometric data) through this website.

3. How We Use Your Information

We use the information we collect to:

Operate and improve our website and content
Analyse how visitors use the site (via anonymised analytics)
Respond to enquiries sent through our contact form
Send newsletters and updates, where you have consented
Display relevant advertising through third-party ad networks (including Google AdSense and Taboola)
Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Consent: Where you have given clear consent, such as accepting cookies or subscribing to a newsletter.
Legitimate interests: To operate and improve the Site, and to understand how our content is used, provided this does not override your rights.
Legal obligation: Where we are required to process data to comply with UK law.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies. We use Google Analytics to understand website traffic and Taboola / Google AdSense to serve advertising. You can manage your cookie preferences at any time by clicking "Decline" on our cookie banner or adjusting your browser settings. See our Cookie Policy for full details.

6. Third-Party Advertising

We work with third-party advertising networks, including Taboola and Google AdSense, which may use cookies and web beacons to serve advertisements based on your browsing habits. These companies have their own privacy policies. We recommend reviewing:

You can opt out of personalised advertising via Your Online Choices (UK/EU).

7. Affiliate Links

Some articles on HelpSurf contain affiliate links. If you click on an affiliate link and make a purchase, we may earn a small commission at no additional cost to you. Affiliate relationships do not influence our editorial content. All affiliate relationships are disclosed within the relevant article.

8. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy. Contact form submissions are retained for up to 12 months. Analytics data is retained in anonymised form. You may request deletion of your personal data at any time (see Section 10).

9. Data Sharing and Transfers

We do not sell your personal data. We may share data with:

Analytics providers (Google Analytics — data processed under a Data Processing Agreement)
Advertising networks (Taboola, Google AdSense)
Email service providers (where a newsletter is in operation)
Regulatory authorities, if required by law

Some of these providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or UK adequacy decisions).

10. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate data.
Right to erasure: Request deletion of your personal data ("right to be forgotten").
Right to restrict processing: Request that we limit how we use your data.
Right to data portability: Request your data in a portable format.
Right to object: Object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at privacy@helpsurf.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data about a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "last updated" date. Continued use of the Site after changes constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related questions or to exercise your data rights, please contact:

HelpSurf Ltd
Johnson Building, Johnson Gardens
77 Hatton Garden
London, EC1N 8JS
United Kingdom

Email: privacy@helpsurf.com
Website: helpsurf.com